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  264k v. 2 Sep 13, 2012, 8:26 AM Yvonne Alcon
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  726k v. 2 Sep 13, 2012, 8:27 AM Yvonne Alcon
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  286k v. 2 Sep 13, 2012, 8:28 AM Yvonne Alcon
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  2949k v. 2 Sep 13, 2012, 8:32 AM Yvonne Alcon
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  388k v. 2 Sep 13, 2012, 8:32 AM Yvonne Alcon
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  10434k v. 2 Sep 13, 2012, 8:32 AM Yvonne Alcon
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  4986k v. 2 Sep 13, 2012, 8:32 AM Yvonne Alcon
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  Oct 7, 2010, 2:22 PM Tom Moore
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  Dec 13, 2010, 2:27 PM Tom Moore
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Metric: Service Level  87k v. 2 Dec 13, 2010, 2:23 PM Tom Moore
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Metric: Utilization Rate  49k v. 2 Dec 13, 2010, 2:23 PM Tom Moore
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Metric: Response Time  50k v. 2 Dec 13, 2010, 2:24 PM Tom Moore
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Metric: Abandon Rate  115k v. 2 Dec 13, 2010, 2:16 PM Tom Moore
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Metric: Average speed to Abandonment  117k v. 2 Dec 13, 2010, 2:18 PM Tom Moore
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Metric: First Call resolution rate  87k v. 2 Dec 13, 2010, 2:19 PM Tom Moore
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Metric: First contact resolution rate  63k v. 2 Dec 13, 2010, 2:20 PM Tom Moore
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Metric: Talk Time  47k v. 2 Dec 13, 2010, 2:20 PM Tom Moore
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Metric: After call work  47k v. 2 Dec 13, 2010, 2:21 PM Tom Moore
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Metric: After contact work  85k v. 2 Dec 13, 2010, 2:22 PM Tom Moore
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Metric: Handling Time  84k v. 2 Dec 13, 2010, 2:22 PM Tom Moore
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Metric: Average Speed of Answer  58k v. 2 Dec 13, 2010, 2:15 PM Tom Moore
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  2093k v. 2 Mar 2, 2011, 9:26 AM Sandi Hazlett
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HDI October 2010  2124k v. 2 Oct 7, 2010, 5:22 PM Tom Moore
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Change Management presentation Feb 2011 meeting  2584k v. 2 Mar 2, 2011, 9:23 AM Sandi Hazlett
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  Apr 24, 2014, 9:50 AM Beth Deakin
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Malcom Fry Presentation  2166k v. 2 Jun 22, 2011, 5:06 PM Tom Moore
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