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August Chapter Meeting

posted Aug 15, 2014, 8:43 AM by Beth Deakin   [ updated Aug 15, 2014, 8:45 AM ]
Please join us on Thursday, August 21st from 11:30 - 1:00 for a presentation on Knowledge-Centered Support, conducted by Cynthia Caton, Sandia National Laboratories, and Chris Lucero, The Kemtah Group. Knowledge-Centered Support (KCS) is a methodology and a set of practices and processes that focus on knowledge as a key asset of the Support Center. KCS can help you move from a call-centric support center to a knowledge-oriented support center. Please RSVP by Wednesday, August 20th.

Beth Deakin,
Aug 15, 2014, 8:46 AM