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posted Jan 22, 2014, 8:53 PM by Beth Deakin   [ updated Feb 11, 2014, 8:19 PM ]

Kim Fuller from the Salt Lake City chapter has been selected as the Region Analyst of the Year, and Shawn May from the Orange County chapter has been selected as the Region Desktop Support Technician of the Year. 

Kim Fuller

Shawn May

Western Region Analyst of the Year

Western Region Desktop Support Technician of the Year

University of Utah Health Care

Orange County Sanitation District

Why was this Analyst nominated?

Without a doubt, Kim is the example of excellence on our Service Desk.  Kim excels in furthering our three Service Desk goals: service ownership, improving the process, and personal and professional growth.  I feel lucky to have her on my team because she performs at a level far above what is simply expected of her.

Why was this technician nominated?
Shawn is not only the best technician I currently have working for me, but the best technician I’ve ever worked with.  He always puts his customers’ needs first and strives for service excellence.  Shawn never balks at stepping out of his comfort zone and trying new technologies or processes.  Many technicians will say “can do”.  Shawn says “will do” or “already done”.  Shawn is polite, well spoken, and has an easy going manner.  I regularly receive positive feedback from his customers and coworkers. 

Though Shawn enjoys his job, he has set his sights higher and is pursuing a bachelor’s degree so he will be able to move up within the organization.

I nominated Shawn for HDI Desktop Support Technician of the Year because his attitude, intelligence, work ethic, and dedication exemplify the principles taught by HDI.