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Fantastic March Meeting!!!

posted Feb 8, 2012, 10:58 AM by Sandi Hazlett   [ updated Mar 2, 2012, 8:24 AM ]
MARCH 14, 2012 CHAPTER MEETING WILL FEATURE MALCOLM FRY!

The HDI Rio Grande Chapter will feature a workshop on the Power of Metrics for Optimal ITSM Performance by Malcolm Fry. During the workshop we will take an in-depth look at the ITIL 2011 Edition metrics for incident, problem, change, and service desk management.  This is a FREE workshop because HDI and sponsors are covering the costs.  All you must do is register for the workshop at www.thinkHDI.com/MetricsTour.  Download the Tour brochure for more details.

We hope to have a big turnout for this event!  Thanks to our sponsors:  Service Now, CA Technologies, and FrontRange Solutions!

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Sandi Hazlett,
Feb 8, 2012, 10:58 AM
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