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Webinar calling!

posted Oct 11, 2015, 4:07 PM by Beth Deakin

(x)Matters enables any business process to trigger two-way communications (text, voice, email, etc.) and our use cases have grown over the years from Service Desk Incident & Change management escalations/ alerting to literally any imaginable process that might require communications to be triggered.
 
We take your organization’s incident management process (on-call schedule, conference calls, phone/SMS/email communications, resolution audit trail) and automate it to improve Mean Time to Resolution by 50%. Communication with your employees becomes a 2-way channel, allowing them to respond and take action. Also included are FYI notifications for impacted users to reduce inbound calls to the help desk. All the while, we give you the power to start conference bridges and track ticket progress from your mobile device.
 
•Cash America experienced a 77% reduction in Mean Time to Resolution
•GE saved 30 minutes during critical IT incidents
•Sprint Nextel saved $2.5 mil through efficiency improvements
 

Topic: APS Chapter - xMatters Meeting 

Date: Thursday, October 15, 2015
Time: 10:30 pm, Pacific Daylight Time (San Francisco, GMT-07:00)
Meeting number: 570 316 216
Meeting password: (This meeting does not require a password.)
Teleconference: Call in numbers provided after starting WebEx session

Please click the link below to see more information, or to join the meeting.
https://xmatters.webex.com/xmatters/j.php?MTID=m63c75b28d9c0bd86f1cc05ee69e27fdd

Add this meeting to your calendar:
https://xmatters.webex.com/xmatters/j.php?MTID=m312beafeef9b2ec0c218845a96f770e1

NEW USER? Prepare your computer in advance of the meeting by clicking the following link, select Set Up on the left menu, then Meeting Manager. Click the Set Up button.
http://xmatters.webex.com

To contact Erica Johnson, send a message to this address: ejohnson@xmatters.com

If you have problems getting into the WebEx, please call into the conference for assistance:

To receive a call back, provide your phone number when you join the meeting, or call the number below and enter the access code.
Call-in toll-free number (US/Canada): 1-866-469-3239
Call-in toll number (US/Canada): 1-650-429-3300

Access code:570 316 216
Global call-in numbers: https://xmatters.webex.com/xmatters/globalcallin.php?serviceType=MC&ED=310363072&tollFree=1
Toll-free dialing restrictions: http://www.webex.com/pdf/tollfree_restrictions.pdf

 

 

 

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